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DETAILS
IT Support has many facets and every customer will require different levels of cover and service, below is a sample of the services we can provide, contact us for a free discussion of your requirements.
Help Desk
A dedicated website, single help desk number and e-mail address for all user problems and change requests
1st Line Support
Fault prioritisation, management, recording, tracking and escalation. All faults are designated a unique problem reference number for reference and tracking purposes.
Supplier Management
Front-end management of all existing warranties and maintenance & support agreements. The management of your suppliers as required, first point of contact for issues and requests.
Service Management
Management reporting on service availability, service levels, problems, changes, service availability. Management reporting produced on a monthly basis.
Remote technical support
Assistance with specific issues or problems logged with the Into IT Help Desk; remote diagnostics and if possible remotely, problem resolution or work around pending site visit
Restore and recovery
Completion of system / device / file restores as requested by the client
Change management, assessment and implementation scheduling
Management and risk assessment of system and software changes to consistent standards and configurations.
Procurement Support
Provision of quotes for upgrades and new PC’s, printers etc. Obtaining best price quotations from suppliers to ensure the Client receives the best deal for new devices, software etc
Software Management
Regular checking and implementation of Microsoft security patches and virus protection updates for Servers, PC’s and Laptops. Virus protection and security updates will be checked for successful completion. If any further action is required to complete the successful installation, the client will be notified.
Hardware Management
Proactive support services – monitoring of hardware status to identify potentially faulty or failing components. Problems or potential problems will be notified to the client and should additional work be required, this will be with the prior agreement of the client and charged at the prevailing engineering rate.
Network Management
Monitoring and management of the Local and Wide Area Networks. A regular check of the log files will be performed and any general housekeeping will be conducted to maintain the operational integrity of the LAN.
Server Security Management
Server monitoring and administration (user accounts, security settings, monitoring log files, disk space and other alerts). Regular checks will be conducted and general ad-hoc administration performed to maintain the environment.
Backups Management
Checking backup jobs for errors / alerts and monitoring backup system for successful execution. This will be included in the regular checks and any failures or problems notified to the Client as appropriate.
Documentation Management
Maintaining system and process documentation as necessary. System documentation will be updated following any changes made to the environment that have been managed by Into IT Support.
Asset Management
Maintaining an up-to-date hardware and software inventory for legal and regulatory compliance, to facilitate the Helpdesk service, and to make future planning and upgrades easier. Hardware and software (including versions) inventory will be maintained and accurately reflect the current environment.
Access Security Management Firewall monitoring and administration.
Monitored on a regular basis to identify intrusion attempts and any security weaknesses. Any subsequent action required will be brought to the attention of the client and charged at the prevailing engineering rate.
Fault Diagnosis
An engineer will be dispatched in the event that a problem cannot be resolved remotely and requires on-site attendance
On-site Technical Services
Additions, moves or changes required to the existing environment.
Equipment Upgrades
An engineer may be required on site for a software upgrade or installation of new software, such as server operation system etc.
Equipment Replacement
As and when required (decommissioning of old equipment and installation and configuration service for replacements)
Site Surveys
Environmental survey for major changes to the existing environment. May be required for changes made within the office, requiring the relocation of equipment.
Cabling Problems / Upgrades
Additional cabling / rectification of cabling faults. As and when required.
GET SUPPORT NOW
01424 300028
© 2022 Into IT Support Ltd.
Into IT Support Ltd is a company incorporated in England and Wales no 10696045 VAT Reg no 266633287
